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July 4th, 2008 at 07:29 pm

I had purchased an HP computer from Bestbuy and about 27 days after my purchase I was unable to connect to the Internet (via express card or wi-fi). So I had taken my computer in and was told that if the work would take more than 30 minutes I would have to pay $50. The technician of course worked on it for more than 30 minutes. Prior to me taking in my laptop I spoke with Verizon trying to trouble shoot the issue and was told that the express card was fine (and it worked on other computers, as well ) and to take in the laptop to Bestbuy. After being told that it would be about an hour I went back to Bestbuy (after a number of calls ) and the tech was on the line with Verizon trying to connect and was still unable to. So he asked that I leave it for a few more hours so I went home. I never received a call from the tech so I called him and was informed that there may be a problem with the actual drivers (which I told him before he even started) for the computer and it needed to be sent to HP for repair which would take 3-5 weeks. Next I called them up about two days later requesting my express card so that I can use it on another computer, of course they could not find it about 45 minutes later a tech called and said I could pick up. Now two weeks has passed and I am thinking my computer has been sent out for tech support with HP in the mean time because of my dissappointment I decide to buy a Mac, a friend of mine said to contat Bestbuy and ask for a referrence number so that I can contact HP myself and check the status. So I call Bestbuy and am told your computer never went out. Now I am furious because no one called and said a word. In addition I am being told that it is a software issue and it will cost me $130 for them to restore my computer. After I declined and ask for the tech's boss and his boss as well as his boss and finally getting the district manager's name I am told by the tech he did not have a number. So I say to him I will hold until you get one after about 10 minutes he comes back and offer me another computer at the same price. I just find it strange that if it was a software issue why am I getting a brand new computer. In addition, I forgot to mention when I first took my computer in the tech was advising me to take it home if I had done that my 30 days would have been up for the manufactors warranty. Further more when I went to pick up the exchange the technician could not find the computer (unbelievable) but I was able to get it
In the end I got a new computer which I no longer needed because I ordered a Mac, this should have been taken care by Bestbuy immediately. I am still going to contact the district. Once I get my new express card to use with the Mac I am definately selling this Dell no need in having two laptops

4 Responses to “bestbuy”

  1. frugaltexan75 Says:

    Good for you for not backing down! That really seems fishy about how the tech dealt with you and your computer.

  2. Aleta Says:

    Amber: Maybe I'm not understanding something here. You said you bought the computer and within 27 days you had a problem. Is it a new or refurbished one? If it's new, you should have 1 year from HP like we did. Aren't you under warranty?

  3. Amber Says:

    It was new and I was told by Bestbuy that is was only 30 days..hmmmm

  4. Aleta Says:

    Amber, if it were me, I would call HP and tell them your situation. They might be able to get your situation resolved. No one should have to pay out money like that so soon after purchasing something new. Check to see what kind of customer satisfactions ratings your computer has and if there have been any problems.

    Sorry you're having a hard time.

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