I had purchased an HP computer from Bestbuy and about 27 days after my purchase I was unable to connect to the Internet (via express card or wi-fi). So I had taken my computer in and was told that if the work would take more than 30 minutes I would have to pay $50. The technician of course worked on it for more than 30 minutes. Prior to me taking in my laptop I spoke with Verizon trying to trouble shoot the issue and was told that the express card was fine (and it worked on other computers, as well ) and to take in the laptop to Bestbuy. After being told that it would be about an hour I went back to Bestbuy (after a number of calls ) and the tech was on the line with Verizon trying to connect and was still unable to. So he asked that I leave it for a few more hours so I went home. I never received a call from the tech so I called him and was informed that there may be a problem with the actual drivers (which I told him before he even started) for the computer and it needed to be sent to HP for repair which would take 3-5 weeks. Next I called them up about two days later requesting my express card so that I can use it on another computer, of course they could not find it about 45 minutes later a tech called and said I could pick up. Now two weeks has passed and I am thinking my computer has been sent out for tech support with HP in the mean time because of my dissappointment I decide to buy a Mac, a friend of mine said to contat Bestbuy and ask for a referrence number so that I can contact HP myself and check the status. So I call Bestbuy and am told your computer never went out. Now I am furious because no one called and said a word. In addition I am being told that it is a software issue and it will cost me $130 for them to restore my computer. After I declined and ask for the tech's boss and his boss as well as his boss and finally getting the district manager's name I am told by the tech he did not have a number. So I say to him I will hold until you get one after about 10 minutes he comes back and offer me another computer at the same price. I just find it strange that if it was a software issue why am I getting a brand new computer. In addition, I forgot to mention when I first took my computer in the tech was advising me to take it home if I had done that my 30 days would have been up for the manufactors warranty. Further more when I went to pick up the exchange the technician could not find the computer (unbelievable) but I was able to get it
In the end I got a new computer which I no longer needed because I ordered a Mac, this should have been taken care by Bestbuy immediately. I am still going to contact the district. Once I get my new express card to use with the Mac I am definately selling this Dell no need in having two laptops